As soon as your rug leaves our storage, we'll send you a tracking number to follow its journey across the world.

All destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties are not included in your final purchase price. You will instead be invoiced by our shipping partner, FedEx or DHL, and be liable for all charges applied to your order.

We take every precaution to keep your rug safe in transit, but if something happens along the way, don't worry. Drop us a line via hello@nmdch.com and we'll make it right.

Yes they can. Nomad Chic accepts no responsibility if the signature received at the delivery address is not the intended recipient, and will consider this parcel correctly delivered.

After placing an order, you have 24 hours to cancel and get your money back.

We certainly hope that never happens! We're here to answer whatever questions you've got before you place an order to ensure you're 100% happy with your one-of-a-kind design.

We'll send you an email each time your order makes a move. If you're feeling a bit impatient, just drop us a note at hello@nmdch.com and we'll be back to you with a status update within 1-2 days.

Usually it happens twice. You'll hear from us when:
– we've received your order and payment;
– when your order leaves Marrakech or Moscow and is en route to you.

If necessary, we are always in touch with you, and will write you important news about your order.

As soon as your rug leaves Marrakech, we'll send you a tracking number to follow its journey.

In a word, no. Each rug is made entirely by hand from 100% wool, which means there will always be variations in the pattern and color. As they say in Morocco, it's "the charm of the hand." All Beni rugs are perfectly imperfect, which is part of what makes each one so special—it was made just for you.

Just see our size guide. It will help you choose the perfect size for your rug.

After placing an order, you have until 7:00 PM ET the following day to cancel or change your order.

After placing an order, you have until 7:00 PM ET the following day to cancel and get your money back. Because some pieces are made custom by hand just for you, orders not canceled after this time cannot be canceled or refunded.

You will be charged the total cost (which includes shipping) once your order is placed.

If there’s something you’re dreaming about but don’t see it on our site, just send us a note at hello@nmdch.com or WhatsApp +351 913 599 300. Pricing will depend on the complexity of your request.

The easiest way to clean your rug is to clean the rug on a weekly basis with a vacuum cleaner side to side (not end-to-end) with the beater bar on the highest setting.

If you need to spot-clean your rug, do so with warm water and just a little detergent. Wool naturally repels liquids at first contact so treat it quickly with a dry cloth and follow up with water and detergent and you should be fine.

After a few years (or more serious soiling), we recommend having your rug professionally cleaned. Look for a quality professional cleaner in your part of the world to help reinvigorate your rug.

Our rugs are made of 100% soft and tender sheep wool, which is carefully gathered and taken care of. These sheep graze freely in the ecological mountains areas. The process of waving usually takes at least one month. Afterwards carpet is washed numerous times and finally is dried out under the generous African sun in order to obtain its ultimate softness.

Moroccan Rugs are made from 100% natural wool fibers. All natural fiber rugs will shed, especially in the beginning. Don't worry! Nothing is wrong with your rug. It's simply the nature of the material and the construction. That being said, we put our rugs through a very intensive washing and drying process (sometimes up to 5-6 times per rug) to eliminate as much shedding as possible before shipment. What can you do at home? Regular vacuuming in the first couple of weeks will help significantly to quickly reduce shedding.